Scheduling Policies: Appointments, Fees and Cancellations

Effective Date: February 27, 2026

We respect our client’s and their valuable time. We also understand that unforeseen circumstances arise. However, our time is valuable.   A 48-hour notice is required to cancel or reschedule to avoid an appointment cancellation fee.  No-shows will be charged $100.00-dollars, or 100% of the service price. We value your time and ours.   If you anticipate a delay in arriving to a meeting, please notify us as soon as possible so we can adjust our schedule accordingly.   Thank you for respecting our time and supporting our business.

Appointment Cancellation Policy | Missed Appointment Policy | Late Arrival Policy
Your appointment time is reserved exclusively for you. We understand that emergencies happen; however, to be fair to our team and other clients, we require at least 48 hours’ notice for cancellations or rescheduling. 

• Late Cancellation: Cancellations made with less than 48 hours’ notice will be charged a minimum fee of $50.00 (Fifty-Dollars) for the first late cancellation, and $150.00 (One-Hundred and Fifty-Dollars) for the second late cancellation or 100% of the estimated service cost to cover lost time and travel. Future bookings may require pre-payment.
• Late Arrival (Jobsite Meeting or Service Call) If our team arrives at your location and is unable to start work, and/or start a meeting consultation; the appointment may be considered a “No-Show”.   If you anticipate arriving late, please call the Inco office, or your project manager.
• Late Arrival (In Office Meeting) If a client fails to show up “on-time” for the appointment – our team is unable to start a meeting consolation; the appointment may be considered a “No-Show” If you anticipate arriving late, please call the Inco office, or your project manager.
• No-Show, No Call Policy: If a client fails to show up for a scheduled appointment without a notification phone call, a minimum fee of $100.00 (One-Hundred-Dollars) will be charged for the first no show Missed Appointment.  Future bookings may require pre-payment.

Exceptions: We reserve the right to waive fees for verified emergencies or illnesses.

Payment Method: Cancellation fees will be charged to the card on file or billed directly to the client, due before any future work can be scheduled. 

How to Cancel
Please contact Inco Steel Buildings directly at (919)335-8099 during business hours to cancel or reschedule.